INSIGHTAI

Your staff’s smartest coworker, available 24/7.

Instant, accurate answers pulled from your own approved documents. No more tracking down Susan or Dave.

LemonadeLXP Platform LemonadeLXP Platform
THE PROBLEM

Ask four colleagues.
Get four different answers.

Policies, procedures, and guidance live everywhere. When a staff member asks a question, the answer depends on who they ask.

Can I email a customer’s W-9 form?
4 SOURCES. 4 DIFFERENT ANSWERS.
Risk & Compliance Share Drive
  • W9_Emailing_Guidelines.docx 2021
  • Customer_Data_Policy_v2.docx 2023
  • Secure_Document_Handling.pdf 2025
  • W9_Process_FINAL.docx 2025
Multiple versions +7 more files
Customer Data Handling Policy.pdf Updated May 25, 2026

Customer tax documents must only be shared through approved secure channels…

Outdated Page 2 of 30
#Fraud-ops 10:23 AM
Ethan B.

We stopped allowing W-9 forms over email after the March compliance update.

✅ 2 👍 3
Conflict guidance
HOW IT WORKS

Turn approved knowledge into instant answers.

Three steps to a coworker who never forgets a policy and always cites the source.

1
STEP 01 · INGEST

Upload policies

Your approved documents become the knowledge source.

2
STEP 02 · ASK

Staff ask questions

Natural language, in the flow of work.

3
STEP 03 · ANSWER

AI answers instantly

Grounded entirely in your content. Not the internet.

Upload policies Staff ask questions AI answers instantly
1
STEP 01 · INGEST

Upload policies

Your approved documents become the knowledge source.

Upload policies
2
STEP 02 · ASK

Staff ask questions

Natural language, in the flow of work.

Staff ask questions
3
STEP 03 · ANSWER

AI answers instantly

Grounded entirely in your content. Not the internet.

AI answers instantly

Frequently asked questions.

Still have questions? Find quick answers here — or Book a Demo to see it live.

InsightAI only draws from documents you upload and approve. Every response is traceable to a source document your team controls. As compliant as your policies are.

Yes — every InsightAI response links directly to the approved source document and passage it was drawn from, so you can verify any answer in one click.

No — your customer and internal data is never used to train any AI model. It stays within your environment and is used only to answer your team’s questions.

See InsightAI in a 15-min demo.